Comments on: Order Fulfillment for Software Publishers

By: Brett Burridge

Brett Burridge — Mon, 17 May 2010 08:29:33 +0000

Good write up thanks!

I want to ditch RegNow - customers repeatedly complain the order form doesn’t work in their browser which is worrying. But more importantly for me, lack of Google Analytics product support is laughable, and the basic Analytics support doesn’t work either.

RegSoft is good ‘n’ reliable but their site hasn’t been updated for years.

It’s plimus or avangate for me I think.

By: Dan Meyer

Dan Meyer — Fri, 26 Feb 2010 16:03:58 +0000

Provocative, I passed this on to a associate of mine, and he actually bought me lunch because I found this for him, so let me rephrase: Thanks for lunch.

By: Mehrban

Mehrban — Wed, 22 Apr 2009 02:18:58 +0000

Avangate is really a pain when you have some questions or you need help.
There are only two possible ways:

1) you will receive answer in 4th or 5th days.
2) you will never got respond.

I sent 5 mails 3 of them have not any respond

By: Adriana Iordan

Adriana Iordan — Mon, 17 Dec 2007 14:13:16 +0000

Thank you for including us in the post!

As you might know we’ve opened an office in the US this year and we are expanding our business there. We are already offering a toll free number for US and Canada shoppers, number that is available in the confirmation emails sent to customers.

As for the branding, it’s not so much that we want to promote Avangate through our partners but, as a reseller, when working with financial organizations like Visa and Mastercard, you are required to follow some rules that include the message to the customer.

We are searching for ways to improve every day the shopping cart and checkout experience, including the notifications emails.

If we are not there yet, we are listening to your feedback and will get there for sure.

Adriana
Web Marketing Manager / Avangate

By: David Gun

David Gun — Mon, 10 Dec 2007 21:53:28 +0000

Avangate are not the only ones offering up-sales and cross-sales, Plimus names these “promotions” and “alternative contracts”. From my experience with them (Plimus), it’s currently the best value for your $$. I’m looking closely at Avangate, but they are not there yet.

- Dave

By: MB

MB — Tue, 04 Dec 2007 11:09:59 +0000

Great write-up Brian - thanks for sharing! we’ve been sticking with share-it for the time being because they offer an excellent range of features that we’ve not seen elsewhere. However, because we signed up before the date that they changed their payment structure (Jan 2007), we have a more favourable rate than new signups that want the control to turn off share-it’s cross-selling (new signups have to pay a higher fee if they don’t want their customers to be, by default, opted into extended licence key protection or some such nonsense).

I hope that some day Avangate will catch up with the key things that share-it offers - good competition is good for everyone. We sell B2B software - some of these may be less important for B2C:
- ability to set fixed prices in 5 or more different currencies (i.e. not just take the current conversion rate).
- phone numbers in Europe and the US. If they had one in the UK too, that would be better still.
- ability to take purchase orders.
- ability to auto-generate written quotes.

Incidentally, some time ago I contacted Avangate through their web form to ask about whether they offered these features, but I never got a response. This put me off them somewhat. Admittedly, it is possible that a spam filter on my end blocked their response.

By: Joe

Joe — Tue, 04 Dec 2007 00:55:05 +0000

Regnow is not slow. It is damn slow!